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ICT Services


The proper functioning of your computer system is vital to the business. But this in itself is not enough to ensure efficiency: in fact, such a system must be finely tailored to the needs of the organization from the point of view of security, design and governance.
Multitel offers its vast experience in the field of ICT services regarding:


Security Management Services
In the management of ICT security, Multitel is able to offer the following services:

  • Advice on thematic of Security Governance&Compliance, Reporting and Auditing&Security Awareness;
  • Consulting for achieving/maintaining security certification according to ISO-27001;
  • Assessment of security through vulnerability analysis (Vulnerability Assessment) test of robustness (Penetration Tests) and management of recovery plans;
  • Verification of compliance to the standards and best practices (Sarbanes-Oxley, HIPAA, GLBA, PCI/DSS, PA/DSS, Data Protection Authority requirements, etc.);
  • Check and implementation of security through knowledge and the use of tools recognized as standard "de facto" in the areas of Mobile Security, Security BI&Log Management, Privileged User Management, DB Security, Identity&Access Management, EndPoint Security, DLP, Vulnerability Management, Anti DDOS and WAF, Strong Authentication;
  • Design and implementation of integrated security: Role Management, Identity&Access Management, DAM, Database Security, Application Security, ERP&SAP Security, Security Business Intelligence;
  • Courses and training for ICT Security.


Consulting, studies and design
In relation to this area of activity, Multitel offers the following services:

  • Modeling, design and realization of complex ICT systems and services;
  • Expert advice for the achievement/maintenaince of the ISO-20000 certification;
  • Reengineering of ICT services according to ITIL best practices;
  • Planning and design of solutions for Business Continuity and Disaster Recovery, according to national laws and international standards (ISO-22301);
  • Digital Forensics.


Services for the Corporate Governance
Multitel offers, to its Customers’ Corporate Management, its many years experience in the following fields:

  • Evaluation and planning of Control systems (Business Management, Production Control, Business Process Management);
  • Data Analysis (Business Intelligence, Open Source Intelligence);
  • Strategic and Executive consultancy (Business Process Management, Business Process Reengineering, ICT Governance, ICT Auditing);
  • Projects evaluation and What-If Analysis.